Privacy Policy

Synergy Cloud is the brand name of Digital Claims Services Limited which is a subsidiary of Property Consortium (Holdings) Ltd T/a Claims Consortium Group (“CCG”).

Property Consortium (Holdings) Ltd T/a Claims Consortium Group (“CCG”) is committed to respecting privacy rights and to protecting personal information at all times. As such, we will ensure that all our activities involving personal information meet the letter and spirit of our Privacy Policy.

We are committed to abiding by all data protection laws in the UK in which we operate, and we will be open and transparent in how we use your personal information. Many people will be aware of the UK General Data Protection Regulation (UK GDPR) and the 2018 UK Data Protection Act. Claims Consortium Group acknowledge its requirement to comply with these laws.

We are registered with the UK Information Commissioner’s Office as a data controller and our registration number is ZA006896. We also act as a Processor on the behalf of our clients when carrying out our services as a claims handling company.

Our head office address is Nightingale House, East Reach, Taunton, Somerset, TA1 3EN.

If you need to contact someone to talk about personal data privacy you can contact our Privacy team at dataprotection@claimsconsortiumgroup.co.uk

This Privacy Policy explains how we collect, use and protect personal data when you visit the Synergy Cloud website, contact us, request information, book a demo, download content, register for an event or webinar, or otherwise interact with us through this website.

Synergy Cloud is a standalone brand within Claims Consortium Group, with its own commercial website. This website is separate from the Synergy platform and any client or customer-facing operational systems.

Who we are

For the purposes of data protection law, the data controller for the Synergy Cloud website is:

Property Consortium (Holdings) Ltd t/a Claims Consortium Group 
Nightingale House 
East Reach 
Taunton 
Somerset 
TA1 3EN
Email: dataprotection@claimsconsortiumgroup.co.uk

Scope of this policy

This Privacy Policy applies to personal data collected through the Synergy Cloud website, including where you:

browse the website
submit an enquiry
request a demodownload content
sign up for marketing communications
register for an event or webinar
contact us by email, phone or online form
interact with us via social media in connection with this website

This policy applies to the Synergy Cloud website only. It does not apply to personal data processed through the Synergy platform itself or through any separate claims-handling or operational services.

What personal data we collect

We may collect and process the following personal data:

Information you provide to us

This may include:

your name
company name
job title
email address
telephone number
business address
details of your enquiry or message
marketing preferences
event or webinar registration details
any other information you choose to provide

Information collected automatically

When you use our website, we may automatically collect certain technical and usage information, including:

IP address
browser type and version
device type
operating system
pages viewed
dates and times of visits
referring website
website usage information collected through cookies and similar technologies

Information from other sources

In some cases, we may receive business contact information from

your employer or organisation
colleagues who refer you to us
event partners
marketing or analytics providers
publicly available sources such as company websites or professional networking sites

How we use your personal data

We may use your personal data to:

respond to your enquiries
provide information about Synergy Cloud products and services
arrange meetings, demonstrations and follow-up discussions
send requested content or resources
manage event and webinar registrations
send marketing communications where permitted by law
improve our website, content and user experience
understand how visitors use our website
maintain the security of our website and systems
comply with legal and regulatory obligations
establish, exercise or defend legal claims

Lawful bases for processing

We will only process your personal data where we have a lawful basis to do so. Depending on the circumstances, this may include:

Consent 
Where you have agreed to receive marketing communications or opted in to a specific activity.

Contract 
Where processing is necessary to take steps at your request before entering into a business relationship.

Legitimate interests 
Where processing is necessary for us to operate and improve the website, respond to enquiries, promote our services, manage business relationships and keep our systems secure, provided those interests are not overridden by your rights.

Legal obligation 
Where we are required to process personal data to comply with applicable law or regulation.

Marketing communications

We may send you marketing communications about Synergy Cloud products, services, events, insights and updates where you have asked to receive them or where we are otherwise permitted to do so by law.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at dataprotection@claimsconsortiumgroup.co.uk.

Cookies

The Synergy Cloud website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, improve performance and usability, and support marketing and analytics activity.

For more information, please see our Cookie Policy.

Sharing your personal data

We may share your personal data where necessary with:

other companies within Claims Consortium Group
website hosting and IT service providers
CRM and email marketing platform providers
analytics and marketing service providers
professional advisers such as legal, compliance and auditors
event or webinar partners, where relevant
regulators, law enforcement agencies or courts where required by law

We require third parties to respect the security of personal data and handle it in accordance with applicable data protection law.

International transfers

We do not transfer personal data collected through this website outside the UK, EU or EEA.

How long we keep your personal data

We will keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, tax, accounting or reporting requirements.

Retention periods will vary depending on the nature of the data and the reason it was collected. In some cases, we may anonymise information so that it can no longer be associated with you.

Data security

Synergy Cloud (Digital Claims Services Limited) is ISO 27001:2022 certified with all the technical and organisational controls that come with that.

Our ISO certificate number is: 796830

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, use, alteration or disclosure.

Your rights

Under UK data protection law, you may have the right to:

be informed about how your personal data is used
request access to your personal data
request correction of inaccurate or incomplete personal data
request erasure of your personal data in certain circumstances
request restriction of processing in certain circumstances
object to processing in certain circumstances
object to direct marketing at any time
request transfer of certain personal data to you or another organisation, where applicable
request human intervention in relation to automated decision-making, where applicable

To exercise any of these rights, please contact:

Privacy Office 
Property Consortium (Holdings) Ltd t/a Claims Consortium Group
Nightingale House
 East Reach 
Taunton
 Somerset 
TA1 3EN 

Email: dataprotection@claimsconsortiumgroup.co.uk

Complaints

If you have any concerns or complaints in relation to the processing of your data, we ask that you contact us first to give us the chance to understand the issue and see how we can address it.

In any event, you have the right to lodge a complaint with our supervisory authority, the Information Commissioners Office. To report a concern to the ICO:

Telephone helpline 0303 123 1113
Textphone service 01625 545 860
ico.org.uk/concerns/

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, technology or our business practices. Any changes will be posted on this page and the date at the top of this policy will be updated.