Products – Agentic AI

Practical AI for claims

Controlled, scalable AI solutions to enhance claims processing

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A staged approach to AI adoption

Low-risk by design, our staged approach ensures maximum benefits with full transparency and control.

Stage 1

Knowledge workers

Assistants provide instant information and guidance linked to policy documents, handling guidelines and more.
Stage 2

Case readers

Reads and summarises entire claim files for instant answers, present position updates and case history information.
Stage 3

Workflow integration

Can respond automatically based on defined parameters. Suggests next steps, drafts responses and more.

Free up your experts for higher value work while AI assistants handle routine tasks

Quick access to policy knowledge

Instant answers on coverage, exclusions, and handling philosophies without trawling through documentation, reducing decision-making time and improving consistency.
Case summarisation

Rapid overview of complex claims with multiple emails, notes, and documents, enabling faster problem resolution when customers call.
Consistent handling

Guidance on what to do next based on your processes and best practice, improving compliance and reducing errors.
Managing workload surges

24/7 availability to support your team during busy periods, maintaining service levels without additional hiring.
Faster customer responses

Locate key information quickly when customers call, improving satisfaction and first-call resolution.
Suggested email replies

Draft responses based on claim context and recent activity, reducing handler admin time.
Sentiment monitoring

Alert handlers to changes in customer mood or escalating situations, enabling proactive intervention before complaints arise.

UK data processing

All data stays within the UK through our Microsoft Azure partnership. Nothing enters the public domain or trains external models.
Full transparency

Every prompt and response is stored in our databases. Complete audit trail of all AI-assisted decisions.
Led by people

Starting with low-risk, human-led scenarios. AI handles research and admin, your team makes the decisions.