Notify & Ingest
Capture complete, accurate information with a single view, no manual re-keying and automated checks.
- 50% faster resolutions
Products – Claims
Claims technology that adapts to your business
Designed by claims experts to work around your specific processes
Covering every stage of the claims journey
Solve specific problems without re-platforming
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Notify & Ingest
FNOL, data ingestion, omni-channel -
Triage & Validate
Triage, fraud checks, policy rules -
Handle & Collaborate
Collaboration, supply chain control -
Settle & Account
Payments, live reporting, insight & MI -
Automate & Integrate
Open APIs, no-code changes, intelligent automation
Start with a single pain point or scale to an end-to-end system
Triage & Validate
All evidence, policy checks and risk indicators in one place for fast, consistent triage.
- Up to 70% manual effort removed
Handle & Collaborate
Multi-parties connect and collaborate in real time to deliver the best customer experience
- 75-80% NPS scores
Settle & Account
Reliable, live financial and data insights in one place.
- 90% reduction in leakage
Automate & Integrate
Purpose built scalable automation throughout – faster decisions, seamless experience.
- 50% lifecycle reduction
Notify & Ingest
Transform first notification into immediate action.
- eNOL & FNOL processing – Self-service claims registration with full policy validation
- Multiple intake channels – API, PDF, web forms, mobile
- Automated supply chan instruction – 87% if eNOL claims processed without operational input
- Real-time policy integration – Instant access to policy data, reducing initial call time by 30-40%
Triage & Validate
Accurate claims assessment with zero leakage.
- Automated policy validation – Complete product rules, limits, and excesses applied
- Dynamic questioning – Bespoke question sets driving by claim scenario automatically
- Fraud detection integration – 187% increase in fraudulent claims detected
- Video calling support – Reduce cash settlement lifecycles by 10 days
- Reduce leakage – 90% reduction in hard leakage
Handle & Collaborate
Orchestrate workflows, connect all parties.
- Multi-party collaboration portal – Customers, Brokers, MGAs, Coverholders, Claims Handlers and all 3rd Parties connected
- Supply chain management – Automated supplier selection and workflow orchestration
- Real-time communication – Centralised correspondence and file management
- Automated workflows – 90% reduction in administrative delays
- Connected collaborations – 30% reduction in overall claim lifecycle
Settle & Account
Transparent, automated financial management.
- Integrated payment solutions – End-to-end settlement with payment gateway integration
- Live reserving – Real-time reserve movements with automatic notifications
- Granular financial reporting – Loss data split to individual policy sections
- Automated Bordereaux – Custom data feeds eliminating monthly manual reporting
Automate & Integrate
Your data, working harder. Turn disparate systems into a unified, intelligent operation
- API-first architecture – Easy integration with existing systems
- Intelligent automation – Rules-based processing that is easy to build, monitor and alter to suit your changing needs
- Real-time data flows – Eliminate costly handoffs between systems
- Custom reporting – Data formatted to your exact requirements
- Integration ecosystem – Your decision making data sources all integrated for streamlined claims handling and automation. Experian, Recipero, SIRA and more
Why Synergy?
- Built by claims experts
Decades of claims handling experience built into every feature. - True modularity
Deploy what you need, when you need it. No forced migrations or all-or-nothing implementations. - Transparent pricing
Pay-per-use structure that scales with your business. No hidden costs or complex licensing. - Rapid implementation
Complete platform deployed in under 8 weeks. No lengthy disruption to your operations. - Modern architecture
API-first design that integrates with your existing systems. - Consumer Duty ready
Built-in compliance features help you meet regulatory requirements whilst improving customer outcomes.
Customer and client voices
Client
By uniting our fraud models with Synergy Cloud’s capabilities, we’ve uncovered significant volumes of fraud without harming the experience for genuine customers. It’s innovative, effective, and essential for our anti-fraud strategy.
Customer
I have been very impressed with the way my claim was dealt with. At all times I was kept fully informed, tradespeople were efficient, came when expected, and the whole process was hassle-free.
Client
We’ve created a transparent, collaborative partnership – one where technology, service, and innovation move forward in step. Synergy Cloud has been central to that.
Customer
I found from the start of the claim the level of speed & efficiency was outstanding.
Client
Customers now get resolution quickly and with care. We’ve seen an average of 7% of claims resolved the same day. Complaints are rare, customer support morale is up, and Synergy Cloud makes continuous improvement easy.
Get in touch with our Synergy Cloud experts today