Notify & Ingest
Ensure a seamless customer experience from policy purchase through to claim resolution with flexible branding for each client scheme.
- Handles surge events automatically without additional resource strain
Solutions – For TPAs & Supply Chain
Deliver premium service at scale
Exceed client expectations through flexible workflows and automated processes that scale with demand.
Configure your perfect claims operation
Integrate & Automate
Bridge your clients’ systems with your supply chain networks. Automate routine processes, reduce manual handoffs, and demonstrate value through measurable efficiency gains. Built for claims operations that need instant access to multiple client policy admin systems, and onwards integration to supplier networks.
- TPAs using Synergy automation have achieved up to 43% reduction in claim lifecycles
Triage & Validate
Automate policy validation and triage decisions to eliminate leakage and accelerate processing. Technical handlers focus on complex claims while routine decisions happen automatically, reducing costs and improving outcomes.
- Clients benefit from improved loss ratios while TPAs reduce operational costs and process claims faster
Handle & Collaborate
Centralised portal that streamlines all customer and supplier communications. Real-time reserving and escalated approvals – provide complete transparency to Insurers, MGAs, Cover Holders and Brokers.
- Reduces administrative burden through automated updates and shared visibility
Settle & Account
Automate the entire settlement journey from approval through to payment. Eliminate manual reconciliation and provide real-time financial data to clients and capacity providers.
- Reduce settlement administration costs while accelerating payments and providing continuous financial visibility
Customer and client voices
Client
By uniting our fraud models with Synergy Cloud’s capabilities, we’ve uncovered significant volumes of fraud without harming the experience for genuine customers. It’s innovative, effective, and essential for our anti-fraud strategy.
Customer
I have been very impressed with the way my claim was dealt with. At all times I was kept fully informed, tradespeople were efficient, came when expected, and the whole process was hassle-free.
Client
We’ve created a transparent, collaborative partnership – one where technology, service, and innovation move forward in step. Synergy Cloud has been central to that.
Customer
I found from the start of the claim the level of speed & efficiency was outstanding.
Client
Customers now get resolution quickly and with care. We’ve seen an average of 7% of claims resolved the same day. Complaints are rare, customer support morale is up, and Synergy Cloud makes continuous improvement easy.
Get in touch with our Synergy Cloud experts today